About Our eBay Policies

We'd like to hear from you within 72 hours of your purchase (3 days). Payment is expected within 7 days of auction close. If you don't have all the money to pay for your item, run next door to your neighbor or call your Mom - she'll help you, won't she? The clock is ticking. If you can't pay for your item in 7 days -- well, we don't even want to think about that, because you'll forfeit your item to another buyer and then Gladys has to handle all that nasty e-mail and reporting to eBay stuff...

We really want you to use PayPal's secure checkout page to make your payments. However, if you think you can get your payment to us within 7 business days, feel free to tell us you want to pay with a U.S. Postal Money Order or a personal check, then hop like a bunny to your nearby Post Office. You only have 7 days, so you might even want to use Priority Mail... But that just adds expense.... So, it's just easier to use PayPal. It's fast, secure, you can pay with your credit card or your bank account, and we trust it. And, if you pay with PayPal, we often can ship your items within 1 business day!

Personal checks are accepted without hold for those with a positive feedback score of more than 100. Others will require a wait of 7 business days for your bank to clear the funds for you.

Bill and Fred, the “Shipping Team” at TheFamilyBiz.com, want to make sure you get your purchase as soon as possible. As soon as Gladys notifies them we've received your payment, they package and ship it to your verified address. Make sure you have one of those.

Bill and Fred are shipping logistics fools and will ship to everyone in the 48 Continental United States and even to other countries if you ask nicely before you place your bid. The method of shipping will depend on your location, but it will be sent insured for your protection.

Bill and Fred will make sure your purchase gets packed up and shipped out within 23 hours - or the next business day - whichever makes the most sense. We want you to be satisfied, but Bill and Fred don't work on weekends. Fred says Bill doesn't do much on Wednesdays either, but he's there to take up the slack.

We try to keep Shipping and Handling costs to a minimum while ensuring quick and safe delivery of your items. All items are insured for your protection - that's why you have to have a verified address. If you have any questions about our Shipping Policy or just want to find out how Bill's Mom is doing, please e-mail Bill@TheFamilyBiz.com.

Shipping Fees:
Of course, it depends on your location, but it's just ridiculous to make you wait to learn how much your shipping costs are. For most items, we will specify a flat rate for shipping, and the rate you see includes insurance up to US$100. Any additional insurance you desire will be provided when requested at an additional cost to you.

When possible, we will combine shipping to help you save money for items won – just ask. Please ask about combining shipping costs prior to paying for multiple auction wins, then make a combined payment for all purchases at once.

Need it Faster?
E-mail Fred with an "Express Shipment Request" and we'll get him to calculate the extra cost and let you know if faster shipping is available. Put "Express Shipment Request" in the subject line and e-mail Fred with your request. You can contact him at Fred@TheFamilyBiz.com.

Terms & Conditions (the fine print):
Once you win an auction from TheFamilyBiz.com, the items are yours. We even treat them differently once that happens, taking care to set them aside and out of the way from all the activity here. Items listed for sale in this auction are sold "as is." and are final. Some items may vary slightly from picture but we assure you they are top quality. We generally do not accept returns. However, if you are not satisfied with your purchase due to damage or loss, of if the blasted thing just doesn't fit and you don't even know anyone you can give it to as a gift, please e-mail us, and we will do our best to resolve your issue in a mutually agreeable manner. For clothing, tags must still be in place and the garment must not show signs of wear. All items are photographed carefully and must match the returned item exactly. If you have any questions about our Return Policy or want more details, please e-mail the young lady who handles those questions to: Gladys@TheFamilyBiz.com.

Customs & Duties
All Canadian and International shipments may also be subject to customs and duties (NO BROKERAGE FEES) and you, and you alone, are responsible for these fees. For price and information, please contact your local mail carrier, customs authority, or go to the following link: http://pages.ebay.com/help/buyerguide/global-buy-6.html

Sales Tax:
Since we're a registered retailer in the Commonwealth of Pennsylvania, we collect 6% sales tax and pass that along to the Governor -- but only if we ship to your address in Pennsylvania. All other bidders will purchase tax free. (Clothing is also non-taxable in PA.)

TheFamilyBizCo is committed to customer service and satisfaction. We're committed to helping make shopping easier for you and to help answer any questions you may have. If you have a question, please contact us directly at Gladys@TheFamilyBiz.com. We will be more than happy to assist you.

Feedback:
We're eager to hear suggestions and comments about how we can make shopping better for you. We leave positive feedback for our deserving customers, and we hope that you will do the same once you receive your item in satisfactory condition. That lets us know everything’s okay. If you're considering leaving us negative feedback, please allow us the opportunity to correct the matter and ample time to investigate the problem thoroughly. More than likely, you'll be completely satisfied once we've found the solution to the problem. Just remember - we're human too and mistakes happen. It’s how we respond that you should judge our service by.